berrybyte - Notice history

Cloudflare: Network experiencing degraded performance

Operational

Website - Operational

Billing / Client Area - Operational

Game Control Panel - Operational

VPS Control Panel - Operational

Bare Metal Control Panel - Operational

Operational

EU West (London, UK) - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 99.97%May · 100.0%

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Mar 2026
Apr 2026
May 2026

US West (Seattle, WA) - Operational

100% - uptime
Mar 2026 · 99.92%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

US East (Valley Forge, PA) - Operational

100% - uptime
Mar 2026 · 99.99%Apr · 99.74%May · 100.0%

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Mar 2026
Apr 2026
May 2026

US East 2 (Ashburn, VA) - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

Asia (Singapore) - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026
Apr 2026
May 2026

EU Central (Germany) - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 99.97%May · 100.0%

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Mar 2026
Apr 2026
May 2026
Degraded performance

CosmicGuard: Network - Operational

CosmicGuard: Services - Operational

Cloudflare: Network - Degraded performance

HetrixTools: Server Monitoring Metrics - Operational

Postmark: Email Delivery - Operational

Notice history

May 2026

VPS Elder performance and avaliability issue.
  • Postmortem
    Postmortem

    Over a roughly 24-hour period, some users may have experienced intermittent errors or unavailability on services hosted on the aiba hypervisor.

    What happened

    The hypervisor experienced a hardware fault (CPU cooler failure), and we temporarily migrated its workload to a backup machine to keep services running. About a day later, the backup machine developed a separate hardware issue (memory instability) that caused the disruption during this window. We have repaired the original hypervisor and migrated the workload back to it to restore service.

  • Resolved
    Resolved

    This incident has been resolved. A full RFO (reason for outage) will follow within the next couple days.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Emergency maintenance - VPS Elder Services
  • Completed
    May 18, 2026 at 10:47 AM
    Completed
    May 18, 2026 at 10:47 AM
    Maintenance has completed successfully.
  • In progress
    May 18, 2026 at 10:30 AM
    In progress
    May 18, 2026 at 10:30 AM
    Maintenance is now in progress
  • Planned
    May 18, 2026 at 10:30 AM
    Planned
    May 18, 2026 at 10:30 AM

    We are planning for a emergency scheduled maintenance during that time.

Emergency maintenance - paige: game-dfw-7950X
  • Completed
    May 17, 2026 at 4:00 PM
    Completed
    May 17, 2026 at 4:00 PM
    Maintenance has completed successfully.
  • In progress
    May 17, 2026 at 3:30 PM
    In progress
    May 17, 2026 at 3:30 PM
    Maintenance is now in progress
  • Planned
    May 17, 2026 at 3:30 PM
    Planned
    May 17, 2026 at 3:30 PM

    We are planning for a scheduled maintenance during that time.

VPS Elder performance and avaliability issue.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Drives from the Hypervisor have been moved to a replacement hypervisor and services are currently booting.

  • Identified
    Identified

    We have identified the issue to a faulty CPU cooler and have dispatched a technician to the datacenter.

  • Investigating
    Investigating
    We are currently investigating this incident.
Billing panel avaliability outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.

Apr 2026

Scheduled Maintenance Notice: eric game-geg
  • Completed
    April 29, 2026 at 6:10 PM
    Completed
    April 29, 2026 at 6:10 PM
    Maintenance has completed successfully.
  • In progress
    April 29, 2026 at 4:00 PM
    In progress
    April 29, 2026 at 4:00 PM
    Maintenance is now in progress
  • Planned
    April 29, 2026 at 4:00 PM
    Planned
    April 29, 2026 at 4:00 PM

    We are planning for a scheduled maintenance during that time for eric-game-geg. During this time, the server will be temporarily unavailable for around 30 minutes. However we have scheduled the maintenance block for 1 hour as a precaution.

martin-game-spk-5950x connectivity issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Scheduled Maintenance Notice: Migration of VPS Pro services from aiba to carolina
  • Completed
    April 21, 2026 at 9:22 AM
    Completed
    April 21, 2026 at 9:22 AM
    Maintenance has completed successfully.
  • In progress
    April 21, 2026 at 9:00 AM
    In progress
    April 21, 2026 at 9:00 AM
    Maintenance is now in progress
  • Planned
    April 21, 2026 at 9:00 AM
    Planned
    April 21, 2026 at 9:00 AM

    We are scheduling planned maintenance to migrate customers from the temporary machine (aiba: vps-dfw-7950X), used during the prior issues on the Carolina machine, back to Carolina as the hardware issues have been resolved. Incident details are available here:

    https://berrybytestatus.com/cmn5nm57508itnbqnorqgl5n2

    Virtual servers will be migrated one‑by‑one from the temporary machine to Carolina. Each migration will involve a brief reboot on the new hypervisor, which will place the affected server offline for a couple minutes.

    This maintenance window is scheduled for 1 hour; most customers will only experience a short downtime during their individual reboot. If you encounter any issues after the maintenance, please contact support for assistance.

Scheduled Maintenance: US West (Seattle, WA)
  • Completed
    April 18, 2026 at 4:23 PM
    Completed
    April 18, 2026 at 4:23 PM
    Maintenance has completed successfully.
  • In progress
    April 18, 2026 at 2:00 PM
    In progress
    April 18, 2026 at 2:00 PM
    Maintenance is now in progress
  • Planned
    April 18, 2026 at 2:00 PM
    Planned
    April 18, 2026 at 2:00 PM

    We will be performing scheduled maintenance in our US West (Seattle, WA) location tomorrow.

    Our datacenter provider is rebalancing power across racks, and as part of this, we will be proactively swapping PDUs (one phase at a time) to ensure stability and avoid any unplanned issues.

    Impact: We do not expect any downtime. Work is being done in a phased manner to minimize risk, but brief interruptions are possible.

    Time: 7AM-8AM CST

    We’ll keep you updated throughout the maintenance window. If you notice anything unusual, please reach out to support.

Dallas to London connectivity issues.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    A fix was implemented by Cosmic and we are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident. Seems to only affect connections between both regions.

Mar 2026

carolina-vps-dfw-5950X avaliability outage.
  • Resolved
    Resolved

    The issue has been resolved, and all services are now running on temporary replacement hardware. We’ll schedule maintenance in the next couple of weeks to migrate services back to the original hardware after resolving the issues on it.

  • Update
    Update

    The machine is now back online. However, due to ongoing issues with the host operating system, we will be migrating all customers to another machine temporarily. This will allow us to reinstall and rebuild the original machine on a new host OS. Once the reinstall is complete and stable, we’ll migrate all customers back to it.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
London Connectivity Issues on VPS and lorde-game-lon-5950X
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    CosmicGuard has now fixed the issue, and we are continuing to monitor the situation to ensure everything remains stable.

  • Update
    Update

    CosmicGuard (our DDoS mitigation partner) is still investigating the issue. You can monitor their progress here: https://status.as30456.net/cmn31qz0511dmt3c6v3eht9fm.

  • Identified
    Identified

    Our DDoS mitigation partner, CosmicGuard, has identified an issue on their end and is currently investigating. We’ll provide updates as more information becomes available.

  • Investigating
    Investigating

    We are currently investigating this incident. This issue seems to be primarily affecting UDP connections.

Scheduled Maintenance Notice: heretic game-lon-7900
  • Completed
    March 11, 2026 at 9:29 PM
    Completed
    March 11, 2026 at 9:29 PM

    Maintenance has completed successfully.

    We’ve implemented a temporary solution to ensure stability and minimize downtime while we wait for new hardware to arrive.

    Please note that a follow-up maintenance window will be scheduled soon to complete the permanent fix. We’ll share the details in advance to minimize any disruption.

  • Update
    March 11, 2026 at 8:36 PM
    Update
    March 11, 2026 at 8:36 PM

    The hardware replacement for the machine has been completed. We are currently investigating an issue with degraded network performance that was observed afterward.

  • In progress
    March 11, 2026 at 7:16 PM
    In progress
    March 11, 2026 at 7:16 PM
    Maintenance is now in progress.
  • Planned
    March 11, 2026 at 7:15 PM
    Planned
    March 11, 2026 at 7:15 PM

    Due to unexpected hardware issues, we need to perform urgent maintenance on heretic: game-lon-7900. This work is essential to prevent further degradation of system performance and stability. During this time, the server will be temporarily unavailable while we conduct diagnostics and hardware repairs.

    We expect the maintenance to take under 1 hour, but as a precaution, we have scheduled a 2 hour and 30 minute window to ensure sufficient time for safe completion and validation.

    We appreciate your understanding and patience as we resolve this issue promptly to maintain system reliability and performance.

Billing Panel: Scheduled Infrastructure Upgrade
  • Completed
    March 08, 2026 at 10:07 AM
    Completed
    March 08, 2026 at 10:07 AM
    Maintenance has completed successfully.
  • In progress
    March 08, 2026 at 10:00 AM
    In progress
    March 08, 2026 at 10:00 AM
    Maintenance is now in progress
  • Planned
    March 08, 2026 at 10:00 AM
    Planned
    March 08, 2026 at 10:00 AM

    We’ll be performing a scheduled upgrade to the infrastructure that supports our Billing Panel. During this maintenance window, the Billing Panel may be temporarily unavailable for up to 30 minutes.

    Please note that this maintenance will not affect any of your active services, including game servers, VPS, or dedicated servers.

moreno: game-geg-5800X connectivity issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.

Mar 2026 to May 2026

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