On 2026-05-12 at approximately 04:02 UTC, the rene: vps-dfw-7950X hypervisor became unreachable due to a kernel fault on the host. The host was recovered via power cycle and all VMs returned to service automatically.
Timeline (UTC)
04:02 - Hypervisor (and subsequent VMs) stopped responding to network and console.
04:07 - NOC alerted; investigation began.
04:16 - Out-of-band investigation confirmed the host was wedged at the kernel level and not recoverable in software.
04:25 - Host was forcefully power-cycled. Boot and VM auto-start completed within a few minutes.
04:29 - All VMs confirmed running.
We've identified the kernel condition that caused the host to hang and applied a configuration change to prevent it from recurring. Additional monitoring has been added to detect early warning signs of this class of issue across our fleet.
We're sorry for the disruption. If you're still experiencing issues with your VM, please contact support and we'll take a look.
