berrybyte - VPS Elder performance and avaliability issue. – Incident details

VPS Elder performance and avaliability issue.

Resolved
Major outage
Started 3 months agoLasted about 3 hours
Updates
  • Postmortem
    UTC
    Postmortem

    Over a roughly 24-hour period, some users may have experienced intermittent errors or unavailability on services hosted on the aiba hypervisor.

    What happened

    The hypervisor experienced a hardware fault (CPU cooler failure), and we temporarily migrated its workload to a backup machine to keep services running. About a day later, the backup machine developed a separate hardware issue (memory instability) that caused the disruption during this window. We have repaired the original hypervisor and migrated the workload back to it to restore service.

  • Resolved
    UTC
    Resolved

    This incident has been resolved. A full RFO (reason for outage) will follow within the next couple days.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.